Head of UX/CX

SALARY: GBP90000 - GBP110000
LOCATION London - Central

We're looking for a Head of UX/CX with French language skills to join a team of digital transformation experts in London! This fast-growing consultancy has offices in both London and Paris, where they solve complex business problems for leading global and international consumer brands!

If you have a passion for design and an entrepreneurial mindset, combined with the creativity and technical skills to drive growth whist solving big problems, this could be a fantastic opportunity for you!

What you'll be doing:

  • Owning the end-to-end UX, CX and design problems of clients from initial objectives through to evolving the customer experience based on user feedback and business results
  • Working with cross-functional teams to assess and benchmark client user experiences against competitor alternatives, identifying opportunities for improvement
  • Defining user profiles, needs and stories for UX and CX to inform possible solutions, and incorporating research to inform your recommendations
  • Utilising consumer, UX and data insights, and commissioning new research to identify pain points and develop a better understanding of user needs
  • Creating service maps, customer journeys and UX prototypes to solve difficult UX problems
  • Defining UX and CX features required for new product launches, contributing to the roadmap and backlog based on customer and business value
  • Working on-site with product owners to measure and improve UX based on quantitative measures and qualitative feedback

What you're great at:

  • Experience leading teams of UX/CX researchers and designers to define and implement the service vision
  • Exceptional communicator with some French language skills, and the ability to engage and inspire people with your ideas
  • Experience in both service and UX design, working with cross-functional teams
  • Ability to create services that are delivered by digital products and physical touch-points, with an understanding of the needs of users to deliver the experience
  • Defining the end-to-end service and delivery process using blueprints, maps and customer journeys
  • Omnichannel retail, consumer service and digital product experiences, with proven capability of creating simple and effective user journeys, improved through research, data and insights
  • Deep knowledge of qualitative and quantitative research techniques to identify friction points and opportunities to create enhanced and competitive services
  • Experience working with product management and agile development teams responsible for the delivery of digital product experiences

Benefits and perks:

  • Very strong bonuses
  • 25 days holiday, plus national holidays
  • Team building trips
  • Regular internal training
  • Opportunity to travel internationally

If you have a talent for understanding unique customer needs and tackling the nitty-gritty to deliver the best user experience, we want to hear from you! Apply with your CV or get in touch for more information.

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