Business Analyst

Key Responsibilities

By leveraging their expertise, business analysts support the formulation of strategies that align with the overarching goals of public service organisations, promoting transparency, accountability, and improved outcomes.

• analyse and understand a business problem or opportunity
• undertake research and analysis to understand how a business or business area works, considering the people, organisation, processes, information, data and technology
• identify areas for improvement, explore feasible options, analyse the effects of change and define success measures
• identify and elaborate user and business needs to enable effective design, development and testing of services and business change
• make decisions related to prioritisation and minimum viable product by using analysis led insights
• ensure new products and services meet business and user needs, and are aligned with organisational goals
• understand any business and policy constraints that need to be considered, and assess the implications
  

Skills & Qualifications

• Analytical Thinking: The ability to break down complex problems and analyse various components such as people, processes, and technology.
• Research Skills: Conducting thorough research to understand how different aspects of a business or specific area function.
• Communication Skills: Clearly articulating findings, recommendations, and requirements to stakeholders at all levels.
• Problem-Solving: Identifying areas for improvement, exploring feasible options, and analysing the effects of change.
• Stakeholder Management: Engaging with diverse groups, understanding their needs, and managing their expectations effectively.
• Technical Proficiency: Familiarity with information systems, data analysis tools, and various technologies used in public sector organisations.
• Understanding of Policy and Regulations: Awareness of business and policy constraints that could impact projects and ensuring compliance.
• Project Management: Ability to plan, execute, and monitor projects, ensuring they align with organisational goals and deliver value.
• User-Centric Design: Identifying and elaborating user and business needs to facilitate effective design, development, and testing of services.
• Decision-Making: Using analysis-led insights to prioritise tasks and determine the minimum viable product.
• Adaptability: Flexibility to adjust to changing environments and evolving stakeholder needs.
• Ethical Awareness: Promoting transparency, accountability, and improved outcomes within public service organisations.