Digital Transformation Problem Manager
Making Positive Change in the UK Public Sector
As a Digital Problem Manager, you’ll investigate recurring issues in digital services, infrastructure, and applications to identify root causes and develop effective solutions. You'll create preventative strategies, including system upgrades, automation, and process improvements, to avoid problem recurrence.
Working collaboratively with IT teams, service managers, and other stakeholders, you’ll promote a unified approach to problem-solving. Additionally, you’ll monitor and document incidents, track problem status, and report resolutions, ensuring transparency and accountability for all stakeholders. By streamlining and enhancing digital processes, you’ll help boost the reliability of public services and support key digital transformation goals across government sectors.
Key Responsibilities
- Resolve emerging and recurring problems
- Perform root cause analysis to minimise the adverse impact of incidents caused by errors within the IT infrastructure
- Work closely with major incident managers
- Deal with problems and root cause analysis
Skills & Qualifications
- Analytical Skills: Proficiency in problem analysis, data interpretation, and root cause identification to diagnose and address complex issues.
- Communication and Stakeholder Management: Strong communication skills to liaise with both technical and non-technical teams and to effectively convey problem resolutions.
- Knowledge of ITIL and Service Management: Familiarity with ITIL frameworks and service management best practices is often essential for managing incidents and service disruptions.
- Technical Expertise: Understanding of IT infrastructure, software applications, and digital services used within public sector organizations.
- Project Management Skills: The ability to prioritize and manage multiple issues simultaneously, with a focus on achieving long-term improvements.